General terms and conditions of sale (GTC)

These General Terms and Conditions of Sale govern all sales made on the website universactivation.fr/, operated by the sole proprietorship Univers Activation.

1. Seller's identity

UNIVERS ACTIVATION
Sole proprietorship
81 rue du Perray, 44300 Nantes, France
SIRET: 502 992 597 00075 (SIREN: 502 992 597)
RCS Nantes 502 992 597 — NAF Code 5829C
VAT not applicable, article 293 B of the CGI
Website: universactivation.fr/
Email: universactivation@gmail.com
Phone / WhatsApp: +33 6 69 56 34 90

The customer buys from Univers Activation, an independent reseller, and not from the publishers of the software offered.

2. Purpose

These Terms and Conditions define the rights and obligations between Univers Activation and any customer making a purchase on the site.

3. Products

The site offers digital products for sale, including:

• software activation keys;
• software licenses issued by third parties;
• ebooks and digital guides;
• downloadable digital files.

The products are delivered in digital format and sometimes require specific configuration (compatible system, internet connection, etc.). It is the customer's responsibility to verify compatibility before purchase.

4. Third-party trademarks

Microsoft, Windows, Windows Server, Office, Microsoft 365, Visio, and Project are registered trademarks of Microsoft Corporation. Bitdefender, Norton, Avast, Kaspersky, McAfee, and F-Secure are registered trademarks of their respective owners. These trademarks are mentioned solely to identify the products offered for sale. Univers Activation is neither affiliated with, nor sponsored by, nor endorsed by Microsoft Corporation or its publishers., and does not act on their behalf.

5. Order

Any order placed on the website implies full acceptance of these Terms and Conditions. The customer agrees to provide accurate information when making a purchase, including a valid email address.

6. Price and VAT

Prices are displayed in euros (€). Univers Activation benefits from the VAT exemption scheme. VAT not applicable, article 293 B of the CGI. The applicable price is the one displayed at the time of order confirmation. Any comparative prices displayed correspond to the publisher's observed retail price and are provided for informational purposes only.

7. Payment

Le paiement est exigible immédiatement lors de la commande, par carte bancaire, Apple Pay ou Google Pay, via le prestataire de paiement sécurisé Stripe. Aucune donnée bancaire n’est conservée par Univers Activation.

8. Delivery

Since the products are digital, delivery is instantaneous or almost immediate after payment, via email confirmation, download link, key display, or order confirmation page. The customer is responsible for checking their email address and spam folder.

9. Right of withdrawal

In accordance with Article L.221-28 13° of the French Consumer Code, applicable to digital content not supplied on a tangible medium, the customer expressly waives their right of withdrawal once the digital product has been delivered. As long as the key has not been sent, the order can be cancelled and fully refunded upon request.

10. Reimbursement

The refund conditions are detailed on the dedicated page. “Refund & Cancellation”. In the event of an invalid, already used, non-compliant key or a failure attributable to Univers Activation, a replacement is offered as a priority; otherwise, a full refund is issued.

11. Responsibility

Univers Activation cannot be held responsible in the event of:

• of incompatibility not verified by the client;
• due to improper installation or misuse;
• of a problem related to the client's IT environment;
• indirect damages related to the use of the product.

12. Intellectual Property

All content sold or present on this site is protected by intellectual property rights. Any reproduction, resale, or distribution without authorization is strictly prohibited.

13. Customer Support

Customer support is available 7 days a week to assist customers before and after purchase.

14. Disputes

In the event of a dispute, the customer is encouraged to contact support first to seek an amicable solution. If no agreement can be reached, they may then use the European online dispute resolution platform. ec.europa.eu/consumers/odr.