Help & FAQ

Depending on the product purchased, you will receive an activation key, login credentials, a file, or a download link, along with helpful instructions. Our products are digital: no physical package is shipped. Please refer to the product page for the exact contents of your order.

Delivery will be made after payment confirmation, according to the product details. A verification process or product unavailability may cause a delay. If you have paid but cannot locate your delivery, please contact support with your order number.

Check the Univers Activation delivery email sent to the email address you used for your purchase. If this email contains a link to access your order, open it to find your product and its guide. Do not share your login details or your personal access link.

Check your Spam, Junk, and Promotions folders. Search for «Univers Activation» in your email and verify the address you entered during checkout. If you still can't find anything, send your order number and the email address you used to the order to support.

It is included in the order confirmation email. If you cannot find this email, please provide support with the email address used for the purchase, the product name, and the approximate order date.

Contact support with your order number, the address you entered, and the correct address. Verification may be required before changing the address or resending shipping information.

It may require payment verification or product availability. Check your emails, then contact support with your order number to find out the exact reason for the block.

Read the delivery note for your package: it specifies which code corresponds to Windows and which to Office. Use each key only for the indicated product. If anything appears to be missing, contact support with your order number and package name.

Before purchasing, check the product page for compatible systems, versions, editions, number of devices, and system requirements. A PC version cannot be installed on a Mac unless the offer includes both systems. If you have any questions, please contact us before ordering.

Use the link provided in your delivery email and follow the guide corresponding to your version. You can also consult our installation guides.

Follow the guide included with your order. If the download is a .img file, open it and then run setup.exe. For other formats, follow the instructions in the guide. After installation, open Word or Excel to begin activation.

Follow the instructions in your product guide before installation. For Microsoft 365 and Office 2016, 2019, and 2021 on Windows 10 or later, Microsoft offers an uninstallation tool. Open the official Microsoft page, Click «Uninstall,» then allow ’Get Help« to open. This tool does not uninstall Office 2024 and is not for use on Mac.

Verify that you have purchased a Mac-compatible version. Use the download and steps provided with your order. Setup.exe files and Windows uninstallation tools are not compatible with macOS.

Check your internet connection and available storage space, then try the provided link again. If the problem persists, send support the order number, product name, your Windows or macOS version, the step where you are stuck, and a screenshot of the error message.

A key must correspond to the edition you wish to activate. Changing editions may require specific steps. Check your edition in your Windows activation settings and contact support before modifying your installation if you are unsure.

Follow the instructions included with your order; they vary depending on the product and license type. For an Office key, activation typically begins by opening an application like Word. For Windows, use the activation settings. Some offers require you to sign in to an account.

Verify that the installed version and edition match the purchased product and enter the key without any extra spaces. If the error persists, send your order number, the product name, a screenshot of the complete error message with its error code, and your Windows or macOS version.

Don't draw conclusions based solely on the message: you need to verify the product, the installed edition, and the activation context. Send your order number and a screenshot of the entire message to support. We will advise you on the next steps after verification.

An Office key is a code used to activate the version specified in your order. A Microsoft 365 account consists of login credentials and provides access to applications according to your purchased plan. Refer to the guide corresponding to your purchase.

The number of authorized devices is indicated on the product page and in your order. Offers for 1 PC, 3 PCs, or 5 devices do not grant the same usage rights. If you are unsure about the allocation of activations, please contact support before using the key.

This depends on the license type and the terms of the offer. Do not assume that a license is transferable. Before a major reinstallation or a change of PC, contact support with your order number and the product in question.

These terms distinguish between different license types or distribution and activation methods. They do not all offer the same reinstallation or transfer options. Consult the offer description and its guide; ask us for advice if you are unsure which one to choose.

This statement refers to the product and conditions described in the offer. It does not automatically mean that future major versions are included or that publisher support is unlimited. Check the product details before purchasing.

The duration and number of devices are indicated on the product page, for example, 1 year or 2 years. Also, check the offer renewal terms. A limited-time offer differs from a perpetual license for a given version.

Download the received file and then use an application compatible with its format. Check the product information: a PDF and a CBR file may not open with the same application. If you encounter any difficulties, send the order number, file name, and your device to support.

Try downloading again from the link you received. If the problem persists, please provide support with your order number, product, file name and format, and the error message.

Terms of use vary depending on the product. Consult the product sheet and associated terms before sharing, transferring, or reselling. For bulk purchases, please contact us to discuss your requirements.

The payment methods available for your order are displayed at checkout. Choose from the options offered at that time.

Check the information you entered and any validation requested by your bank. If your account appears to have been debited even though the order is not confirmed, contact support before attempting payment again. Never share your full card number or security code.

Contact support with your order number, the product, and a description of the problem. See our refund and cancellation policy as well as our general terms and conditions of sale subject to applicable conditions.

Write to us at WhatsApp at +33 6 69 56 34 90 or by email to universactivation@gmail.com. Please include your order number and the product in question in your first message.

Send your order number, the email address used for the purchase, the exact product name, your operating system (Windows or macOS), the step where you are stuck, and a screenshot of the complete error message. Do not include your password; redact any unnecessary personal information in the screenshot.

The screenshot must show the full error message and code, as well as the affected application. Avoid blurry or cropped images. Redact passwords and any data unrelated to the issue.

We respond as quickly as possible. Processing time depends on the number of requests received and the necessary verifications. To facilitate follow-up, please group the information into a single message and continue the conversation.