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Activation by phone

Follow this guide to activate Windows or Office using your installation ID and Microsoft support.

Before we begin: Consult the instructions included with your purchase and try online activation first. Use this procedure only if online activation has failed and if your product offers this option.

1. Find your installation ID

Follow only the instructions for your product:

For Windows 10 / 11

  1. Press Windows + R.
  2. Type slui 4 (with a space), then Entrance.
  3. Choose your country, then click on Following.
  4. Your Installation ID appears: note all the groups of numbers.

The window won't open? On a recent version of Windows 11, try Settings > System > Activation > Automated Help, if this option is available.

For Office on Windows

  1. Open Word or Excel.
  2. Click on File > Account > Activate product, if the assistant does not open automatically.
  3. Choose «I would like to activate the software by phone.», Then Following.
  4. Choose your country. Your Installation ID appears at the’step 2 of the assistant.

Keep this window open. The installation ID is a string of numbers, different from your license key.

Can't find the ID? Contact our support.

2. Activate your product

  1. Open visualsupport.microsoft.com.
  2. Sign in to your Microsoft account.
  3. Choose the product that corresponds to your purchase.
  4. Enter your Installation ID, displayed in the Windows or Office activation window.
  5. To the question «On how many PCs is the key activated?», indicate the actual number of PCs involved. Indicate 0 only if the key is not activated on any PC.
  6. Retrieve the’Confirmation ID Enter it in the designated fields in step 3 of your activation window. Confirm to finish.

If an error message appears

«An error has occurred, please check.»

Try repeating the operation from your mobile phone: open visualsupport.microsoft.com On your mobile device, then enter the installation ID displayed on your computer. This message alone does not prove that your key is invalid.

Windows 10/11: «We cannot activate Windows by phone»

Restart your PC, then check the activation status in Windows settings. If Windows remains unactivated, contact our support team.

Need help?

If the activation does not complete, Contact Univers Activation Please include your order number, the product in question, and the error message you encountered. Never publish your license key.