Refund & Cancellation

This refund and return policy applies to all digital products sold on the website. Univers Activation, including activation keys, software licenses, ebooks, digital guides and other digital content.

1. Nature of the products sold

The products sold on Univers Activation These are digital goods delivered instantly or almost instantly after payment confirmation. Due to their intangible nature, these products cannot be returned like a traditional physical product.

2. Waiver of the right of withdrawal

In accordance with the rules applicable to digital content supplied on an intangible medium, the customer acknowledges and accepts that the execution of the order begins immediately after purchase, as soon as the product is delivered, displayed, sent by email, downloaded or made accessible.

By validating their order and accepting the site's terms and conditions of sale, the customer expressly waives their right of withdrawal once the digital delivery has been completed.

3. Cases in which an application may be accepted

A replacement, enhanced assistance or, if necessary, a refund can only be considered in the following cases:

• Invalid or unusable activation key from the outset;
• digital product not as ordered;
• faulty download link with no possibility of correction;
• technical failure attributable to Univers Activation rendering the product unusable;
• obvious delivery error attributable to Univers Activation.

4. Conditions for processing applications

In case of a problem, the customer has a period of 30 days from the date of purchase to contact support and request a review of your situation.

To allow for prompt processing, the application must include:

• the order number;
• the exact name of the product in question;
• a precise description of the problem encountered;
• If necessary, screenshots or error messages.

5. Priority given to assistance and replacement

Before any refund, Univers Activation favors a quick and reasonable solution, in particular:

• order verification;
• assistance with installation or activation;
• link to download;
• replacement of the key or file in case of a detected defect.

If no satisfactory solution can be found after verification, a partial or full refund may be considered depending on the situation.

6. Cases excluded from reimbursement

No refunds will be given, particularly in the following cases:

• change of mind after delivery of the digital product;
• order error made by the customer;
• incompatibility due to a lack of prior verification;
• improper use or installation of the product;
• request made after normal use of the content or license;
• a blockage or problem originating from the customer's device, system, or software environment, without any defect attributable to Univers Activation.

7. Processing times

Univers Activation undertakes to examine all requests seriously and as quickly as possible after receiving the necessary information. Requests are generally processed within 1 minute to 1 hour, except in exceptional cases.

8. Contact

For any questions regarding a refund, cancellation, or technical issue, you can contact support: