{"id":1122,"date":"2026-10-09T17:10:10","date_gmt":"2026-10-09T17:10:10","guid":{"rendered":"http:\/\/ua-page-1122"},"modified":"2026-11-07T17:40:02","modified_gmt":"2026-11-07T16:40:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/universactivation.fr\/en\/faq\/","title":{"rendered":"Help &amp; FAQ"},"content":{"rendered":"<div style=\"max-width:960px;margin:0 auto;line-height:1.7;color:#222;\">\n<p style=\"font-size:18px;\">Find answers to frequently asked questions about your orders, software and digital products.<\/p>\n<div style=\"padding:22px;background:#f0f5fb;border:1px solid #d5e2f2;border-radius:12px;margin:24px 0;\">\n<h2 style=\"margin-top:0;font-size:22px;\">Need help with an order?<\/h2>\n<p>Prepare your <strong>order number<\/strong> and, if an error appears, a <strong>screenshot of the full message<\/strong>.<\/p>\n<p><a href=\"https:\/\/wa.me\/33669563490\" rel=\"noopener\" style=\"display:inline-block;padding:10px 18px;background:#164b85;color:white;border-radius:6px;text-decoration:none;margin:4px 8px 4px 0;\" target=\"_blank\">Contact support via WhatsApp<\/a> <a href=\"mailto:universactivation@gmail.com\" style=\"display:inline-block;padding:10px 18px;border:1px solid #164b85;color:#164b85;border-radius:6px;text-decoration:none;margin:4px 0;\">Send an email<\/a><\/p>\n<\/div>\n<nav aria-label=\"FAQ sections\">\n<p><strong>Quick access<\/strong><\/p>\n<ul>\n<li><a href=\"\/en\/#faq-commande\">Order and delivery<\/a><\/li>\n<li><a href=\"\/en\/#faq-installation\">Installation on PC or Mac<\/a><\/li>\n<li><a href=\"\/en\/#faq-activation\">Activation and licenses<\/a><\/li>\n<li><a href=\"\/en\/#faq-numerique\">Ebooks and other digital products<\/a><\/li>\n<li><a href=\"\/en\/#faq-paiement\">Payment and after-sales requests<\/a><\/li>\n<li><a href=\"\/en\/#faq-support\">Contact support<\/a><\/li>\n<\/ul>\n<\/nav>\n<section aria-labelledby=\"faq-commande\">\n<h2 id=\"faq-commande\" style=\"margin-top:36px;font-size:24px;\">Order and delivery<\/h2>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">What will I receive after my purchase?<\/summary>\n<p style=\"margin:12px 0 4px;\">Depending on the product purchased, you will receive an activation key, login credentials, a file, or a download link, along with helpful instructions. Our products are digital: no physical package is shipped. Please refer to the product page for the exact contents of your order.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">When will I receive my product?<\/summary>\n<p style=\"margin:12px 0 4px;\">Delivery will be made after payment confirmation, according to the product details. A verification process or product unavailability may cause a delay. If you have paid but cannot locate your delivery, please contact support with your order number.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">Where can I find my key or login details?<\/summary>\n<p style=\"margin:12px 0 4px;\">Check the Univers Activation delivery email sent to the email address you used for your purchase. If this email contains a link to access your order, open it to find your product and its guide. Do not share your login details or your personal access link.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">I haven't received the delivery email. What should I do?<\/summary>\n<p style=\"margin:12px 0 4px;\">Check your Spam, Junk, and Promotions folders. Search for \u00abUnivers Activation\u00bb in your email and verify the address you entered during checkout. If you still can't find anything, send your order number and the email address you used to the order to support.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">Where can I find my order number?<\/summary>\n<p style=\"margin:12px 0 4px;\">It is included in the order confirmation email. If you cannot find this email, please provide support with the email address used for the purchase, the product name, and the approximate order date.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">I entered the wrong email address. How do I correct it?<\/summary>\n<p style=\"margin:12px 0 4px;\">Contact support with your order number, the address you entered, and the correct address. Verification may be required before changing the address or resending shipping information.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">Why is my order pending?<\/summary>\n<p style=\"margin:12px 0 4px;\">It may require payment verification or product availability. Check your emails, then contact support with your order number to find out the exact reason for the block.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">I bought a pack. Where are the different keys?<\/summary>\n<p style=\"margin:12px 0 4px;\">Read the delivery note for your package: it specifies which code corresponds to Windows and which to Office. Use each key only for the indicated product. If anything appears to be missing, contact support with your order number and package name.<\/p>\n<\/details>\n<\/section>\n<section aria-labelledby=\"faq-installation\">\n<h2 id=\"faq-installation\" style=\"margin-top:36px;font-size:24px;\">Installation on PC or Mac<\/h2>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">How do I know if my device is compatible?<\/summary>\n<p style=\"margin:12px 0 4px;\">Before purchasing, check the product page for compatible systems, versions, editions, number of devices, and system requirements. A PC version cannot be installed on a Mac unless the offer includes both systems. If you have any questions, please contact us before ordering.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">Where can I download my software?<\/summary>\n<p style=\"margin:12px 0 4px;\">Use the link provided in your delivery email and follow the guide corresponding to your version. You can also consult <a href=\"\/en\/guides\/\">our installation guides<\/a>.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">How do I install Office on a PC?<\/summary>\n<p style=\"margin:12px 0 4px;\">Follow the guide included with your order. If the download is a .img file, open it and then run setup.exe. For other formats, follow the instructions in the guide. After installation, open Word or Excel to begin activation.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">Should I uninstall the old version of Office?<\/summary>\n<p style=\"margin:12px 0 4px;\">Follow the instructions in your product guide before installation. For Microsoft 365 and Office 2016, 2019, and 2021 on Windows 10 or later, Microsoft offers an uninstallation tool. Open the <a href=\"https:\/\/support.microsoft.com\/fr-fr\/office\/lifecycle\/officeinstall\/uninstall-microsoft-365-or-office-from-a-pc\" rel=\"noopener\" target=\"_blank\">official Microsoft page<\/a>, Click \u00abUninstall,\u00bb then allow \u2019Get Help\u00ab to open. This tool does not uninstall Office 2024 and is not for use on Mac.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">How do I install Office on a Mac?<\/summary>\n<p style=\"margin:12px 0 4px;\">Verify that you have purchased a Mac-compatible version. Use the download and steps provided with your order. Setup.exe files and Windows uninstallation tools are not compatible with macOS.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">The download or installation failed. What should I do?<\/summary>\n<p style=\"margin:12px 0 4px;\">Check your internet connection and available storage space, then try the provided link again. If the problem persists, send support the order number, product name, your Windows or macOS version, the step where you are stuck, and a screenshot of the error message.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">Can a Windows key be used to upgrade from Home to Professional?<\/summary>\n<p style=\"margin:12px 0 4px;\">A key must correspond to the edition you wish to activate. Changing editions may require specific steps. Check your edition in your Windows activation settings and contact support before modifying your installation if you are unsure.<\/p>\n<\/details>\n<\/section>\n<section aria-labelledby=\"faq-activation\">\n<h2 id=\"faq-activation\" style=\"margin-top:36px;font-size:24px;\">Activation and licenses<\/h2>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">How do I activate my software?<\/summary>\n<p style=\"margin:12px 0 4px;\">Follow the instructions included with your order; they vary depending on the product and license type. For an Office key, activation typically begins by opening an application like Word. For Windows, use the activation settings. Some offers require you to sign in to an account.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">My key won't activate. What should I do?<\/summary>\n<p style=\"margin:12px 0 4px;\">Verify that the installed version and edition match the purchased product and enter the key without any extra spaces. If the error persists, send your order number, the product name, a screenshot of the complete error message with its error code, and your Windows or macOS version.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">The software displays \u00abkey already in use\u00bb or \u00abinvalid key\u00bb. What should I do?<\/summary>\n<p style=\"margin:12px 0 4px;\">Don't draw conclusions based solely on the message: you need to verify the product, the installed edition, and the activation context. Send your order number and a screenshot of the entire message to support. We will advise you on the next steps after verification.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">What is the difference between an Office key and a Microsoft 365 account?<\/summary>\n<p style=\"margin:12px 0 4px;\">An Office key is a code used to activate the version specified in your order. A Microsoft 365 account consists of login credentials and provides access to applications according to your purchased plan. Refer to the guide corresponding to your purchase.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">How many devices can I activate?<\/summary>\n<p style=\"margin:12px 0 4px;\">The number of authorized devices is indicated on the product page and in your order. Offers for 1 PC, 3 PCs, or 5 devices do not grant the same usage rights. If you are unsure about the allocation of activations, please contact support before using the key.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">Can I reinstall the software or change computers?<\/summary>\n<p style=\"margin:12px 0 4px;\">This depends on the license type and the terms of the offer. Do not assume that a license is transferable. Before a major reinstallation or a change of PC, contact support with your order number and the product in question.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">What do OEM, Bind, LTSC or MAK mean?<\/summary>\n<p style=\"margin:12px 0 4px;\">These terms distinguish between different license types or distribution and activation methods. They do not all offer the same reinstallation or transfer options. Consult the offer description and its guide; ask us for advice if you are unsure which one to choose.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">Does a \u00ablifetime\u00bb license include all future versions?<\/summary>\n<p style=\"margin:12px 0 4px;\">This statement refers to the product and conditions described in the offer. It does not automatically mean that future major versions are included or that publisher support is unlimited. Check the product details before purchasing.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">Does Microsoft 365 or my antivirus have a limited lifespan?<\/summary>\n<p style=\"margin:12px 0 4px;\">The duration and number of devices are indicated on the product page, for example, 1 year or 2 years. Also, check the offer renewal terms. A limited-time offer differs from a perpetual license for a given version.<\/p>\n<\/details>\n<\/section>\n<section aria-labelledby=\"faq-numerique\">\n<h2 id=\"faq-numerique\" style=\"margin-top:36px;font-size:24px;\">Ebooks and other digital products<\/h2>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">How do I open my ebook?<\/summary>\n<p style=\"margin:12px 0 4px;\">Download the received file and then use an application compatible with its format. Check the product information: a PDF and a CBR file may not open with the same application. If you encounter any difficulties, send the order number, file name, and your device to support.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">The file is missing or won't open. What should I do?<\/summary>\n<p style=\"margin:12px 0 4px;\">Try downloading again from the link you received. If the problem persists, please provide support with your order number, product, file name and format, and the error message.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">Can I share or resell my digital product?<\/summary>\n<p style=\"margin:12px 0 4px;\">Terms of use vary depending on the product. Consult the product sheet and associated terms before sharing, transferring, or reselling. For bulk purchases, please contact us to discuss your requirements.<\/p>\n<\/details>\n<\/section>\n<section aria-labelledby=\"faq-paiement\">\n<h2 id=\"faq-paiement\" style=\"margin-top:36px;font-size:24px;\">Payment and after-sales requests<\/h2>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">What payment methods are available?<\/summary>\n<p style=\"margin:12px 0 4px;\">The payment methods available for your order are displayed at checkout. Choose from the options offered at that time.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">My payment failed. What should I do?<\/summary>\n<p style=\"margin:12px 0 4px;\">Check the information you entered and any validation requested by your bank. If your account appears to have been debited even though the order is not confirmed, contact support before attempting payment again. Never share your full card number or security code.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">How do I request help with a refund or a non-compliant product?<\/summary>\n<p style=\"margin:12px 0 4px;\">Contact support with your order number, the product, and a description of the problem. See our <a href=\"\/en\/remboursement-retractation\/\">refund and cancellation policy<\/a> as well as our <a href=\"\/en\/univers-activation-cgv\/\">general terms and conditions of sale<\/a> subject to applicable conditions.<\/p>\n<\/details>\n<\/section>\n<section aria-labelledby=\"faq-support\">\n<h2 id=\"faq-support\" style=\"margin-top:36px;font-size:24px;\">Contact support<\/h2>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">How to contact Univers Activation?<\/summary>\n<p style=\"margin:12px 0 4px;\">Write to us at <a href=\"https:\/\/wa.me\/33669563490\" rel=\"noopener\" target=\"_blank\">WhatsApp at +33 6 69 56 34 90<\/a> or by email to <a href=\"mailto:universactivation@gmail.com\">universactivation@gmail.com<\/a>. Please include your order number and the product in question in your first message.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">What information should I send to get help?<\/summary>\n<p style=\"margin:12px 0 4px;\">Send your order number, the email address used for the purchase, the exact product name, your operating system (Windows or macOS), the step where you are stuck, and a screenshot of the complete error message. Do not include your password; redact any unnecessary personal information in the screenshot.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">How can we capture a useful picture of the problem?<\/summary>\n<p style=\"margin:12px 0 4px;\">The screenshot must show the full error message and code, as well as the affected application. Avoid blurry or cropped images. Redact passwords and any data unrelated to the issue.<\/p>\n<\/details>\n<details style=\"border:1px solid #ddd;border-radius:8px;padding:14px 18px;margin:12px 0;background:#fff;\">\n<summary style=\"font-weight:600;cursor:pointer;\">When will I receive a response?<\/summary>\n<p style=\"margin:12px 0 4px;\">We respond as quickly as possible. Processing time depends on the number of requests received and the necessary verifications. To facilitate follow-up, please group the information into a single message and continue the conversation.<\/p>\n<\/details>\n<\/section>\n<p style=\"margin-top:30px;padding-top:18px;border-top:1px solid #ddd;\">Your question remains unanswered. <a href=\"\/en\/univers-activation-contact\/\">Visit our Contact page<\/a> or write to us specifying your order.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Retrouvez les r\u00e9ponses aux questions fr\u00e9quentes sur vos commandes, vos logiciels et vos produits num\u00e9riques. Besoin d\u2019aide pour une commande ? Pr\u00e9parez votre num\u00e9ro de commande et, si une erreur appara\u00eet, une capture du message complet. Contacter le support sur WhatsApp Envoyer un e-mail Acc\u00e8s rapide Commande et livraison Installation sur PC ou Mac Activation [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-1122","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/universactivation.fr\/en\/wp-json\/wp\/v2\/pages\/1122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/universactivation.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/universactivation.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/universactivation.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/universactivation.fr\/en\/wp-json\/wp\/v2\/comments?post=1122"}],"version-history":[{"count":1,"href":"https:\/\/universactivation.fr\/en\/wp-json\/wp\/v2\/pages\/1122\/revisions"}],"predecessor-version":[{"id":1706,"href":"https:\/\/universactivation.fr\/en\/wp-json\/wp\/v2\/pages\/1122\/revisions\/1706"}],"wp:attachment":[{"href":"https:\/\/universactivation.fr\/en\/wp-json\/wp\/v2\/media?parent=1122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}